Refund policy

At KVX Collections, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible to return the product and receive a refund or replacement, subject to the terms below.

1. Return Window

We accept eligible return requests within 7 days from the date of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging, with tags, accessories, manuals, and other included items, where applicable.
  • The product must not be washed, altered, damaged, or used.
  • You must provide your order number or proof of purchase.
  • The return request must be submitted within 7 days of delivery.

Products that do not meet these conditions may be refused for return.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Different from the product you ordered
  • Missing essential parts or accessories

please contact us within 48 hours of delivery.

Please provide your order number and clear photos/videos showing the issue and, where possible, the original packaging.

After reviewing the issue, KVX Collections may provide a replacement, exchange, or refund, depending on the circumstances.

3. Non-Returnable Products

The following products may not be eligible for return:

  • Products marked as Final Sale
  • Personalized or customized products
  • Products that have been used, washed, altered, or damaged after delivery
  • Products without their original packaging, tags, or accessories
  • Products damaged due to misuse or improper handling
  • Products specifically identified as non-returnable on their product page

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

4. Change of Mind / Customer Preference

Returns requested because of change of mind, personal preference, incorrect selection, or similar reasons are accepted only if the product meets all return conditions stated in this policy.

The customer may be responsible for the applicable return shipping charges in such cases.

5. How to Request a Return

To request a return, contact us at:

Email: [kvxcollections@gmail.com]

Please provide:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Photos/videos, if applicable

Our team will review your request and provide return instructions if your request is approved.

Please do not send a product back without receiving return instructions from us.

6. Return Shipping Costs

For returns due to change of mind, personal preference, incorrect selection, or similar customer-related reasons, the customer is responsible for the return shipping cost.

If the product is confirmed to be defective, damaged, incorrect, or not as described, KVX Collections will bear the applicable return shipping cost.

7. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed within [5–7 BUSINESS DAYS].

Refunds will normally be issued to the original payment method used for the purchase. Shopify processes refunds using the same payment method used for the original payment.

After we process the refund, the time required for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment service.

8. Shipping Charges

Original shipping charges are [NON-REFUNDABLE], except where applicable law requires otherwise or where the return is due to a defective, damaged, incorrect, or otherwise qualifying product.

9. Exchanges

We may offer an exchange for an eligible product, subject to availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

10. Order Cancellation

You may request cancellation of an order before it has been shipped by contacting us at:

Email: [kvxcollections@gmail.com]

Once an order has been shipped, cancellation may not be possible. In such cases, the customer may need to follow the return procedure described above.

11. Refund Not Received

If you have been notified that your refund has been processed but the amount has not appeared in your account, please first check with your bank or payment provider.

If you still have not received the refund, contact us at:

Email: [kvxcollections@gmail.com]

We will assist you in checking the status of your refund.

12. Late Return Requests

Return requests submitted after the applicable return period may not be accepted, except where required by applicable law.

13. Changes to This Policy

KVX Collections reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page with the updated Last Updated date.

14. Contact Us

KVX Collections

Email: [kvxcollections@gmail.com]
Customer Support Hours: [24x7]

We aim to respond to customer queries within [1–2 BUSINESS DAYS].