Shipping policy

Thank you for shopping with KVX Collections. We are committed to delivering your orders safely and as quickly as reasonably possible.

Please read the following Shipping Policy carefully before placing an order.

1. Shipping Locations

We currently ship orders to locations within India.

Shipping availability may vary depending on the product, delivery address, courier service, and other logistical factors.

If we are unable to deliver to your address, we will notify you as soon as reasonably possible.

2. Order Processing Time

Orders are generally processed within [1–3 BUSINESS DAYS] after successful payment confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During high-demand periods, sales events, holidays, or unforeseen circumstances, processing may take longer than usual.

3. Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is generally:

[5–7 BUSINESS DAYS]

Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Remote and certain non-serviceable areas may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer free shipping on selected products, orders, or promotional campaigns. Any applicable conditions will be clearly displayed on our website.

5. Order Tracking

Once your order has been shipped, we may provide you with a tracking number or tracking link through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to monitor your shipment.

Please allow some time after shipment for tracking information to become active.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/Flat number
  • Building or street name
  • Area/locality
  • City
  • State
  • PIN code
  • Contact phone number

KVX Collections is not responsible for delays, failed deliveries, or additional charges caused by incorrect, incomplete, or outdated delivery information provided by the customer.

If you realize that you entered an incorrect address, please contact us as soon as possible at:

Email: [kvxcollections@gmail.com]

We will try to assist you if the order has not yet been shipped.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Courier delays
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Strikes
  • Government restrictions
  • High order volumes
  • Incorrect address information
  • Remote delivery locations
  • Other unforeseen circumstances

If your order is significantly delayed, please contact us at [kvxcollections@gmail.com] with your order number.

8. Lost or Missing Packages

If the tracking information indicates that your package has been delivered but you have not received it, please contact us within [48 HOURS] of the recorded delivery date.

We may contact the courier or delivery partner to investigate the shipment.

Please note that investigation and resolution times may vary depending on the courier service.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs or videos of the package before opening it, where reasonably possible.

If the product inside is damaged, contact us within 48 hours of delivery at:

Email: [kvxcollections@gmail.com]

Please provide:

  • Order number
  • Photographs/videos of the package
  • Photographs/videos of the damaged product
  • Any other information requested by our support team

For eligible damaged products, we may offer a replacement, exchange, or refund in accordance with our Return & Refund Policy.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs/videos where applicable.

After verification, we may provide a replacement, refund, or other appropriate resolution.

11. Multiple Products in One Order

If your order contains multiple products, the items may be shipped separately depending on product availability, warehouse location, or our fulfillment arrangements.

You may therefore receive multiple packages for a single order.

Additional shipping charges will not be applied solely because your order is shipped in multiple packages unless such charges were clearly disclosed at checkout.

12. Cash on Delivery

Where Cash on Delivery (COD) is available, the applicable COD option and any associated charges will be displayed at checkout.

COD availability may vary depending on the delivery location, product, order value, and courier service.

13. International Shipping

At present, KVX Collections does not offer international shipping unless specifically stated on the relevant product or checkout page.

If international shipping becomes available, this policy will be updated accordingly.

14. Order Cancellation

You may request cancellation of your order before it has been shipped by contacting us at:

Email: [kvxcollections@gmail.com]

Once an order has been shipped, cancellation may no longer be possible.

In such cases, the applicable Return & Refund Policy will apply.

15. Shipping and Returns

Shipping does not automatically make a product eligible for return.

For information about return eligibility, refund processing, exchanges, and return shipping charges, please refer to our Return & Refund Policy.

16. Delivery Attempts

Our delivery partner may make multiple delivery attempts depending on its applicable procedures.

If delivery cannot be completed because the customer is unavailable, refuses the package, provides an incorrect address, or otherwise prevents delivery, the order may be returned to the sender.

Any applicable refund or re-shipping arrangement will be handled according to our policies and the circumstances of the order.

17. Changes to This Shipping Policy

KVX Collections reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

18. Contact Us

If you have questions regarding shipping or delivery, please contact us:

KVX Collections

Email: [kvxcollections@gmail.com]
Phone: [6289940143]
Customer Support Hours: [24x7]

We aim to respond to customer enquiries within [1–2 BUSINESS DAYS].